Returns & Exchanges
Returns Policy
If you are not completely satisfied, we ask that you return your Tiafi Jewellery item(s) in their original packaging and in a re-saleable condition within 28 days after they are delivered.
Please email us at hello@tiafi.com or via our contact form within 14 days from delivery quoting your order number and we will email you with further instructions to complete your return.
All accepted returned items will need to be returned to us within 14 days and we will issue a refund directly to the original payment method within 14 days of receipt of the items, subject to the above terms & conditions.
The value of your items will be refunded in full, however it is down to the buyer to pay the costs of the return postage expect for faulty goods.
We always recommend using a tracked service to return your item to us, keeping hold of your tracking details until we’ve acknowledged receipt of your order as we cannot be held responsible for items that go missing in the return post.
For health and hygiene reasons, no refunds are available on earrings. Your statutory rights are not affected.
Items which have been damaged through misuse will not be refunded.
Personalised and made to order items or jewellery altered to a customer request are exempt from any refund or exchange.
From design to delivery we strive for only the very best, using timeless craftmenship and highest quality sustainable materials.
We have rigourous quality control checks in place before your order leaves our workshop.
In the unlikely event that there is a fault with your Tiafi Jewellery item, please email hello@tiafi.com or via our contact form including your order number and an image of your faulty item and we will advise how best we can assist you.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within 3 years of purchase.
Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.
Exchanges
We'd prefer that you really loved your piece of Tiafi Jewellery, so we're happy to exchange items.
If you would like to exchange an item, please email us at hello@tiafi.com or via our contact form within 14 days from delivery quoting your order number and a link to the item you would prefer.
Once approved we will email you with further instructions to complete your exchange.
