When you have chosen the pieces of jewellery you wish to purchase, add it to 'Your Cart' by clicking on the 'Add To Cart' button, making sure that you've selected any options that might be available e.g. size of necklace chain.

Ensure that you've added any gift messages or letter charm details to the 'Add a note to your order' section.

When you're ready to complete your purchase choose your preferred payment method to continue. We’ll send you a confirmation email to let you know we've received your order and another email once your item is on it’s way!

Yes, if you contact us within an hour of placing the order it may be possible to amend your order.

We accept American Express, Visa, Visa Debit, Visa Electron, Mastercard, Maestro, PayPal, Apple Pay and Google Pay.

For full information about dispatch and delivery times please visit our delivery information page.

We have a lovely gift card that we include in every order. If you'd like us to write a note to the recipient then please let us know in the 'Add a note to your order' section.

If selected please let us know the letters required in the 'Add a note to your order' section.

If you are not completely satisfied, we ask that you return your Tiafi Jewellery item(s) in their original packaging and in a re-saleable condition within 28 days after they are delivered.

Please email us at hello@tiafi.com or via our contact form within 14 days from delivery quoting your order number and we will email you with further instructions to complete your return.

All accepted returned items will need to be returned to us within 14 days and we will issue a refund directly to the original payment method within 14 days of receipt of the items, subject to the above terms & conditions.

The value of your items will be refunded in full, however it is down to the buyer to pay the costs of the return postage expect for faulty goods. 

We always recommend using a tracked service to return your item to us, keeping hold of your tracking details until we’ve acknowledged receipt of your order as we cannot be held responsible for items that go missing in the return post.

For health and hygiene reasons, no refunds are available on earrings. Your statutory rights are not affected.

Items which have been damaged through misuse will not be refunded.

Personalised and made to order items or jewellery altered to a customer request are exempt from any refund or exchange.

If you've got any questions we'd love to help, please contact us on hello@tiafi.com

From design to delivery we strive for only the very best, using timeless craftmenship and highest quality sustainable materials. 

We have rigourous quality control checks in place before your order leaves our workshop.

In the unlikely event that there is a fault with your Tiafi Jewellery item, please email hello@tiafi.com or via our contact form including your order number and an image of your faulty item and we will advise how best we can assist you.

Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within 12 months of purchase.

Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.

We'd prefer that you really loved your piece of Tiafi Jewellery, so we're happy to exchange items.

If you would like to exchange an item, please email us at hello@tiafi.com or via our contact form within 14 days from delivery quoting your order number and a link to the item you would prefer.

Once approved we will email you with further instructions to complete your exchange.

You can buy with complete confidence as every handcrafted piece of Tiafi Jewellery comes with our extensive 3 Year Guarantee.

If you have any problems with your jewellery please email us at hello@tiafi.com or via our contact form quoting your order number and we will endeavour to resolve any issues.

Gold vermeil jewellery is a much higher quality than regular plated jewellery.

Much of the gold plated jewellery you'll see will be covered by a thin layer of gold on top of mixed metals that may discolour or cause allergies.

Our gold vermeil jewellery is hand crafted in the highest quality recycled Sterling Silver and then coated in 2.5 micron thick 18ct gold.

This much thicker gold plating means our jewellery is much less likely to tarnish, meaning you can wear it for years and years.

Tiafi Jewellery is made from the highest quality 925 Sterling SIlver or Gold Vermeil, so is totally nickel-free and perfect for everyday wear.